Payment, Shipping & Returns
Payment
You can pay with Visa, Mastercard, Mobile Pay, ShopPay, PayPal and Google Pay.
Shipping
Leopoldíne will dispatch your order within 1-2 business days. We ship to Denmark and internationally. There is an option for pickup by arrangement at Leopoldíne – Park Allé 7, go to the back alley and through the green doors.
Returns - Right of Withdrawal
We gladly accept exchanges within 14 days from the date you receive the items (this does not apply to made-to-order items or items in which have neen costumized in any way). If you wish to cancel a purchase, you must return the item in the same condition and quantity as you received it. You must return the item to us no later than the 14th day after receiving it. It is sufficient that you hand over the item to the postal service or another company responsible for shipping the item before the deadline expires.
Once the item is received and approved for return, the purchase price will be refunded to your account within a few days. The customer is responsible for the costs associated with returning the item to us. We do not accept returns sent by cash on delivery or similar methods.
The cancellation must be sent via email to: info@leopoldinejewelry.com
The item should be sent to:
Leopoldíne
Park Allé 7, Baggården, 8000 Aarhus C
Pickup of an item
If an item is not picked up before it is returned to Leopoldíne, you will be responsible for the costs of resending it – 49.- Similarly, you will also bear the cost of returning it to Leopoldíne – 49.-
If Leopoldíne does not hear from you despite notice, they may refund the purchase amount minus return costs.
Return Shipping
Leopoldíne reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
The return shipping fee is covered by the customer, and we distance all responsibility for your package until it has been delivered to Leopoldíne. We recommend you use a reliable carrier that provides you with a tracking number and insurance.
Please return your products to:
Att: RETURN
Leopoldíne
Park Allé 7, baggården
8000 Aarhus C
Otherwise, feel free to contact us at info@leopoldinejewelry.com
Right to Complain
When you shop with us as a consumer, you have a 2-year right to complain if the item is defective. Complaints about faults and defects, which should be discovered during a normal inspection of the item, must be reported to us within a reasonable time. Depending on the specific situation, you can either have the item repaired, exchanged, refunded, or receive a discount.
Contact us by email: info@leopoldinejewelry.com, Phone: (+45) 24 42 91 25
Data regarding your use of the website, the advertisements you receive and may click on, geographical location, gender, and age segment, etc., will be shared with third parties to the extent that this information is known. In addition, we use a number of third parties for storage and processing of data. These process information solely on our behalf and may not use it for their own purposes. Disclosure of personal data such as name and email, etc., will only occur if you give consent to it. We only use data processors in the EU or in countries that can provide adequate protection for your information.
Access and Complaints
You have the right to be informed about what personal data we process about you. You can also object at any time to the use of your information. Additionally, you can revoke your consent for the processing of your information. If the information about you that is processed is incorrect, you have the right to have it corrected or deleted. Inquiries regarding this can be sent to: josephineleopold@gmail.com. If you wish to complain about our handling of your personal data, you also have the option to contact the Data Protection Authority.